FAQ

PAYMENT

We accept most major forms of digital payment, including Visa, MasterCard, American Express, Discover, JCB, Shop Pay, Apple Pay, and Google Payments.

You purchase a Team Secret digital gift card in our online store, or by clicking here. Please note that our gift cards are fully digital, and will be sent to you electronically via email upon purchase. You should receive your gift card within 24 hours of purchase. Gift cards do not have an expiration date, and may be used at any time. If you are experiencing any issues with a gift card, or need to check a balance, please contact us at shop@teamsecret.gg and a customer service professional will be in touch with you as soon as possible. Gift cards are non-refundable. 

Promotional discounts are not stackable - you may only use one promo code per order. 

DELIVERY

We currently ship to over 40 countries and territories, with standard and express shipping available at most locations. If you do not see your country listed, or a shipping option is not available to you, then we currently do not support your shipping destination at this time -- please check back with us in the future, as we are constantly expanding our shipping network to reach new fans.

Tracking information will be emailed to you upon shipment of your order (usually within 72 hours). If you do not receive tracking information, please reach out to shop@teamsecret.gg and we will be more than happy to update you with that information as it becomes available. 

Customs and import duties will vary from country to country. Please get with the relevant customs authorities in your country to determine if you may be affected. Customers are responsible for their own customs and import duties when placing orders through our store. 

We currently ship to over 40 countries and territories, with standard and express shipping available at most locations. If you do not see your country listed, or a shipping option is not available to you, then we currently do not support your shipping destination at this time
Please email us at shop@teamsecret.gg with the location you're trying to order from and we will try to accommodate your order if possible.

ORDERS

You may cancel your order within 24 hours by emailing us at shop@teamsecret.gg. If you need to change an order, our customer service professionals will do our best to accommodate your requests. Please note that due to the limited production nature of our merchandise, we currently do not accept returns or exchanges once an order has been shipped. 

Once you have successfully placed an order, you should receive an email confirmation at the address provided during the checkout process. For the majority of orders, you will also receive tracking information via email within 72 hours of order placement. If you have not received order confirmation, please reach out to us at shop@teamsecret.gg

Please contact us immediately at shop@teamsecret.gg and our customer service professionals will do our best to address your needs. We will handle all inquiries on a case by case basis but rest assured, you will be in good hands. 

GIFT CARD

Yes, provided there is still a balance remaining on the card.

Yes. A customer can redeem another gift card during checkout.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.